Q) What is the Device + Data Promotion we are offering to customers?
The promotion provides business customers who purchase a new Apple mobile device from Etisalat with a free monthly data add-on for upfront, 12 months & 24 months. The data allowance varies depending on the device payment options.
Q) Who qualifies for this promotion within our customer base?
The promotion is available to all business segments, including ES-Pvt, ES-Govt & SMB, for Company Owned Company Paid (COCP) lines. It applies to both new and existing business mobile customers.
Q) What is the activation process for the customer's free data add-on?
The free data is activated automatically within 48 hours of the customer's device purchase.
Q) Which devices are eligible for this promotional offer?
Business Apple mobile device rate plans purchased through our sales channels qualify for this offer. A detailed list of eligible device rate plans will be provided in the launch email.
Q) What is the monthly free data allocation for customers under this offer?
The monthly free data allocation is based on the payment option for the device as mentioned below:
* 24-month contract or upfront payment: 8GB/month for 24 months (total 192GB)
*12-month contract: 5GB/month for 12 months (total 60GB)
Q) Can customers carry over unused free data to the following month?
No, the free data add-on is non-carryover and non-prorated, meaning it must be used within the same month.
Q) Are devices sold at a subsidised price included in this offer?
No, the offer is only valid for devices purchased at the standard prices.
Q) Are consumer device rate plans included in this offer?
No, the promotion applies only to devices purchased at standard prices under business device rate plans.
Q) What happens to the customer's free data if they upgrade?
If the device rate plan continues to be added to the account, customers will continue to receive free data for the full 12-month and 24-month period.
Q) Which payment options for devices qualify for the free data add-on?
Devices purchased upfront or through instalment plans (12 and 24 months) qualify for this promotion.
Q) Is a specific mobile plan required for customers to be eligible for this offer?
Customers are eligible with any active Business mobile business postpaid base plan.
Q) How can customers monitor their data usage?
Data usage can be tracked through our mobile app, business online customer portal, or by contacting customer service.
Q) When does the free data benefit begin for new customers?
The free data is added to the customer's account within 48 hours following the device purchase. The first month's data benefits will be prorated if the device is taken in the middle of the month.
Q) Is there a limit on the number of devices a customer can buy with this offer?
Number of allowed devices will follow the standard credit limit policy.
Q) How will customers be informed that they have received their free data?
Customers will receive a notification once their free data has been applied to their account.
Q) What if a customer changes their mobile plan during the promotional period?
If the device rate plans continue with the new plan, then the free data should remain unaffected by a change in their mobile plan.
Q) What is the priority for consuming free data?
The priority for using free data is as follows:
1. Paid Add-On Data
2. Free Data
3. Base Plan Data
Q) Will bulk device subscriptions receive free data?
No, only the selected account number where the devices are attached will qualify for the one free data offer.
